Frequently Asked Questions: Update Accounts

Why is NCARB upgrading its system?
NCARB is upgrading its systems in order to streamline our services under one login. This upgrade will immediately provide additional security to each account. In the future, it will allow us to create personalized web pages for each user and the ability to add more tools to make interacting with us even easier.

How does this impact me?
The first time you try to log into one of our secure sections, you will be asked to update all accounts you may have with us. This will combine services under one new username, password, and security question.

What is an account?
An account is a set of login credentials that allow you to access a secure section of NCARB’s website.

How do I know what accounts I have?
There are three types of accounts.

My NCARB Record

  • You have access to this section if you have an NCARB Record or an NCARB Certificate. 

AXP Supervisors and Mentors

  • You have access to this section if you are an AXP supervisor or mentor who approves experience through the online reporting system.

Member Registration Boards

  • You have access to this section if you are currently serving on or work for one of the 54 U.S. architectural registration boards or are a volunteer on one of NCARB's committees.

Why can’t NCARB update my account for me?
A major component of this system upgrade is adding additional security to each account. For data security purposes, each individual must update his or her own accounts.

What if I only have one account—My NCARB Record?
You must update your account even if you currently only have access to one of our secure sections. The upgrade to our system includes additional security for each account, which is why every user of our system must update their username, password, and security question—even if you only have one account.

How do I update accounts?
You may easily update your accounts online.

  1. Click “Login” on NCARB’s homepage.
  2. Select “Update Accounts.”
  3. Check the accounts that you currently have with NCARB, and enter your current username and password for each account. You must do this even if you only have one account.
  4. Click “Continue.”
  5. Enter your new account information (a new username, password, and security question), and click “Update.”
  6. Check your email to verify your new account information.
  7. Once your new account information is verified, log in with your new username and password information.

For additional assistance, please watch "How to update existing accounts."

What if I forgot to update one of my accounts?
Once you have updated one of your accounts, you will have the opportunity to update or add other accounts through the My NCARB homepage as needed.

Will I be able to log in with my old username (email/Record number) and password?
No, you must update your account(s) and select a new username, password, and security question before you may access any of your accounts with NCARB. You will no longer be able to log in with your email address or Record number. Click here to update your account(s).

What if I have an NCARB Record, but don’t have a username and password?
If you have an email address on file with us, you may still update your account. Select “Forgot Password” under the My NCARB Record option, and then enter your email or Record number. You will receive an email with credentials to update your account and gain access.

If you do not have an email address on file, please email NCARB Customer Service or call us at 202/879-0520.

What if I am an AXP supervisor or mentor with multiple e-EVR accounts?
You may only select one supervisor or mentor account through the update process. To update the additional supervisor/mentor accounts, you must contact NCARB Customer Service. DO NOT update your additional accounts separately.

How do I create an account?
To start a new account:

  1. Click “Establish Record” on the login page.
  2. Skip the combine existing accounts page.
  3. Fill out the “create a new account” information.
  4. Verify your email address, and log in with your new account information.
  5. Once logged in, select the service you would like to access. You can either establish an NCARB Record or, if you are an AXP supervisor or mentor, you can access the online reporting system to review and approve AXP experience reports.

For additional assistance, watch "How to create a new account."

 

What if I am in the process of applying for an NCARB Record or Certificate, but have not yet made the payment and received a Record number?
To recover your saved application:

  1. Click “Establish Record” on the login page.
  2. Skip the combine existing accounts page.
  3. Fill out the “create a new account” information. Make sure you use the same email address you entered on your previously started application.
  4. Under “NCARB Record,” click “Add.” If you have used the same email, you will be linked to the section you left off on in your application.

Am I an NCARB Member?
NCARB’s only members are the 54 U.S. architectural registration boards. Those that receive access to Registration Board section will require additional verification.

What username and password do I use to order NCARB monographs?
The monograph ordering section of the website will remain a separate entity and will not be included in this upgrade. Therefore, your user name and password for this section only will not change. If you have questions about the NCARB monograph series, please contact NCARB Customer Service.

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