NCARB Names Vendor For Customer Information System Upgrade

The National Council of Architectural Registration Boards has named Impact Innovations Group, LLC, to update and enhance its Customer Information System (CIS). Implemented in 1994, NCARB’s current CIS will provide an adaptable foundation for the full breadth of technological options now available.

An experienced team of developers, engineers, and administrators from Impact Innovations will be upgrading hardware and software, implementing responsive technology (with an emphasis on “thinking” tasks), and web-enabling several functions of the present system. The primary objectives of the enhanced CIS focus on improving customer service and increasing NCARB staff productivity. They include: tracking workflow management; integrating web-based submissions and payment options; offering web-based “read-only” access to Council Records for architects, interns and member boards; and linking the various databases now comprising the Customer Information System and related services.

NCARB’s Director of Council Record Services, Robert Rosenfeld, AIA, explains, “Impact Innovations offered the most comprehensive response to our original RFP. Impact has a proven track record with projects similar to ours, and we look forward to unveiling a re-envisioned CIS that will ultimately benefit all NCARB constituencies.”

IIG team members have been responsible for diverse projects such as creating web sites for the American Forces Information Services and for Henrico County (Virginia) and providing business-to-government (B2G) solutions for federal contractors. Impact Innovations is headquartered in Atlanta; its solution centers in Columbia, MD, and McLean, VA, will be providing frontline support for the Council’s CIS upgrade.

Impact Innovations Group, LLC, is a leading provider of business solutions to the government and commercial communities, specializing in content management, CRM (Customer Relationship Management), eBusiness, ERP (Enterprise Resource Planning), and security systems.