In the November issue of Architect Magazine, NCARB CEO Michael Armstrong writes about the Council's commitment to exploring innovative paths to licensure. The following is an excerpt of his thought-provoking article:
On my travels to visit licensing boards, state and local AIA chapters, and schools of architecture, as well as on other speaking engagements throughout the United States, I have had the opportunity to hear lots of stories from practicing architects about how it was when they pursued their license. Chances are, if an architect has not engaged with the National Council of Architectural Registration Boards (NCARB) in the past five years, there’s a story there too, and it’s likely to be a negative one. While we can’t change the past, the current NCARB team is hoping to earn another chance to create a more positive impression.
Let’s start with basic services. Through an internal business process re-engineering effort, a new focus on customer service, a change in department leadership, and the emergence of a strong in-house technology team, our record-keeping services are now delivered in days rather than months, with many services processed online instantaneously. Interns are now able to post hours through a simple online timesheet. We are even resolving customer service issues through Twitter.
To read the full article, flip to page 42 of the November issue here.