Winter Storm Pax is expected to hit the south and northeast areas of the country with heavy snow and ice. Prometric is monitoring the storm and may close test centers in its path.
The Prometric website will be routinely updated with the current status of testing centers in the impacted region. In the event your test center is closed, candidates will be contacted by a Prometric representative to reschedule their exam. For more information, please visit https://www.prometric.com/en-us/pages/siteclosure.aspx.
Prometric Center Closures
Here is what will happen if your test center unexpectedly closes:
- You will receive a phone call from Prometric within 24 hours of your test center closing to reschedule your exam.
- If you miss this phone call, you will automatically be rescheduled at no charge for the next available slot at a test center near you. You will receive an e-mail and automated phone call from Prometric notifying you of this new appointment time.
- If you are unable to make the automatically rescheduled appointment time, you must call Prometric’s Customer Care line at 1-800-853-6769 to reschedule your exam at no cost. When speaking with the Prometric representative, you must mention that you need to reschedule your automatically rescheduled appointment because of a test center closure. You may not reschedule your appointment through My Examination.