Rachel Michaels

Rachel joined NCARB in 2013 as a junior business analyst and now serves as Co-Director of Organizational Health. As part of NCARB’s Organizational Health team, she implements practices from design thinking, human-centered design, and lean development to foster a thriving and rewarding employee experience at the organization. Prior to her role as Co-Director of Organizational Health, Rachel was NCARB’s Assistant Vice President of Information Systems from 2017 to 2020—serving as an advocate for technology adoption and program evolution to increase access to licensure while enabling architectural licensing boards to maintain rigorous competency standards.

Rachel has an avid interest in behavioral economics and organizational behavior; she applies insights from these disciplines to enhance collaboration across directorates. Her ability to co-create shared vision has brought clarity to numerous organizational initiatives. Rachel has a bachelor’s degree in economics from San Jose State University, a master’s degree in environment and sustainable development from University of Glasgow, and is currently pursuing an MBA from Virginia Tech.