What should I do if I encounter problems during my ARE test run appointment?

If you run into technical trouble during your test run, work with Prometric’s technical support using the chat tool on Prometric’s ehelp site for further assistance resolving the issue. If you find that your computer setup or testing space do not meet the requirements, discuss potential changes with your proctor and refer to NCARB’s Online Proctoring Requirements document for more information. If necessary, reschedule your appointment for a later date to give yourself time to resolve any issues.