NCARB has resolved an intermittent technical issue related to case study items in the Architect Registration Examination® (ARE®). Over the past week, a small number of candidates encountered some case study resource tabs not loading during their exam administration. NCARB worked with its exam vendors to identify the source of the problem and implement a solution as quickly as possible.

We understand that if you encountered this issue, the impact was significant, and we apologize for the stress and frustration it may have caused.

If You Were Impacted

If you encountered this technical issue and have not already informed NCARB customer service, please do so in writing immediately. If you were unable to view case study resources and answer the case study items, NCARB will provide you with a free exam seat so you can schedule a new attempt at no cost. NCARB will also review your exam results and may waive the 60-day retake policy in this instance depending on your progress and performance prior to the case study items.

If you already reported an issue to our Customer Relations team, we will respond as quicky as possible.

Other Technical Issues

If you have encountered any unrelated technical issues, please keep in mind that you should always contact NCARB in writing immediately to report any issues with your exam administration. NCARB will provide replacement seat credits for technical issues that are outside of your control. 

Once again, we apologize for any inconvenience you may have experienced.