Coronavirus Update—ARE 5.0 Testing and Rescheduling

This page is being updated as the Coronavirus outbreak develops.

April 24: Prometric Announces Continued Closures Through May 31

Due to ongoing concerns over safe delivery of examinations, Prometric has decided to keep all test centers in North America closed until May 31, 2020. NCARB is aware you may have already received this information from Prometric, and we apologize for any confusion that may have added to your stress during this already difficult time. We know delaying your testing progress is discouraging, and we are looking into options to allow more flexibility.

Prometric Closure and Reopening

  • Prometric is continuing to monitor the Coronavirus outbreak to determine when they will reopen test centers across the globe.
  • When Prometric reopens a center, it will operate at 50 percent capacity to maintain social distancing for those who are testing.
  • If a reopened test center is booked beyond the 50 percent capacity limit, Prometric will randomly select candidates to reschedule in order to ensure a safe testing environment.

Webinar

We know you have questions, and we’re here to help. Next Thursday at 2 p.m. ET, we’ll be hosting a live webinar with our examination experts, where you can learn more about the COVID-19 pandemic’s impact on the ARE. Be on the lookout for a link to the webinar, coming soon!

Rescheduling

  • Prometric has begun canceling appointments.
  • Once canceled, your ability to reschedule this appointment will be delayed until Friday, May 1.
  • Your eligibility for the scheduled division will be reset, and NCARB will apply a seat credit to your account allowing you to reschedule this or any other future division at no cost.
  • We recommended you reschedule any appointments for fall or early winter to avoid further disruption.
  • All rescheduling fees have been waived until further notice.
  • You will not be able to reschedule an exam appointment until your eligibilities have been reset by NCARB. Purchasing an additional seat credit will not allow you to reschedule a canceled appointment sooner.

April 20: Prometric Reopening May 1—Expect Limited Capacity

Prometric plans to resume testing operations in their U.S. and Canadian locations effective May 1, 2020, if they can do so in compliance with local directives and regulations. Upon reopening, Prometric will implement several new or enhanced processes designed to safeguard the health and well-being of everyone at the center, including a reduction of active workstations in the testing room to conform with social distancing guidelines. Please expect limited availability of appointments throughout the summer months.

Candidates With Divisions Scheduled May-June

  • Early next week, Prometric will randomly select and cancel 50 percent of all currently scheduled May and June appointments to maintain social distancing standards upon reopening.
  • You may be receiving a communication from Prometric in the next week or so informing you that your appointment has been canceled.
  • Avoid the uncertainty of forced cancellation and rescheduling delays by acting now.
  • If you do not reschedule on your own, your ability to log into your NCARB Record and reschedule this appointment will be delayed up to four weeks due to a backlog at Prometric.
  • NCARB will reset your exam eligibility for the cancelled appointment after being notified by Prometric. NCARB will apply a seat credit to your account, allowing you to reschedule this or any other future division at no cost.

Plan to Test This Fall

  • Schedule future appointments for this fall or early winter to avoid future disruption.
  • NCARB has waived all rescheduling fees until further notice to allow you flexibility.

When Will Your Local Test Center Reopen?

  • All U.S. and Canadian locations are closed until May 1, 2020.
  • Prometric's Test Center Closures List provides an up-to-date list of all locations closed past May 1, 2020. Check here to learn more about your local test center.

Rolling Clock Extensions

  • Combined extensions totaling nine months have been applied to all division scores that were valid as of March 1, 2020, to ensure no exam scores will be impacted by current test center closures and reopening delays.

April 9: Prometric Closure and Additional Rolling Clock Extension Update

Due to ongoing concerns over safe delivery of examinations, Prometric has decided to keep all test centers in North America closed until May 1, 2020. As a result, NCARB has extended our no-cost rescheduling period for Architect Registration Examination® (ARE®) appointments and is adding an additional six-month rolling clock extension to all valid passing scores. 

Prometric Closure

  • Prometric is continuing to monitor the Coronavirus outbreak to determine when they will reopen test centers.
  • When Prometric does reopen centers, they will only be operating at 50 percent capacity to maintain social distancing for those who are testing.
  • If a reopened test center is booked beyond the 50 percent capacity limit, Prometric will randomly select candidates to reschedule in order to ensure a safe testing environment.

Rescheduling

  • All rescheduling fees have been waived until further notice.
  • Please be proactive in rescheduling upcoming exam appointments if you are concerned about your local test center not reopening or if you don’t want to test in the current environment.
  • Rescheduling existing appointments and scheduling new appointments over the next several months may be difficult due to limited seat availability. Please schedule future appointments for times this summer and into early fall to avoid further disruption.

Additional Rolling Clock Adjustment

  • An additional six-month rolling clock extension will automatically be applied to all passing ARE scores that were valid as of March 1, 2020, to accommodate for the test center closures and limited seat availability over the next several months. This will add to the three-month extension already added to your valid passing scores.
  • All extensions will be granted by the end of April to ensure no exam scores will expire before testing returns to normal. You do not need to take any additional action to receive this extension.

Moving Forward

March 17: Test Center Closure and Rolling Clock Update

With the health and safety of test takers and staff in mind, Prometric has decided to temporarily close all test centers in the United States and Canada for the next 30 days, beginning on March 18, 2020.

Prometric may be contacting you directly via email with more information about test center closures.

Have a Division Scheduled?

  • If you have an appointment scheduled for later today, you can choose to sit for that examination at your discretion.
  • If you have an appointment scheduled within the next three business days, do not go to the test center. Your exam eligibility will be automatically reset the day after your scheduled appointment, and NCARB will apply a seat credit to your account  within 72 hours of your appointment, allowing you to reschedule at no cost.
    • Prometric customer service may reach out to you by phone or email to reschedule this appointment before the scheduled time; however, large customer service volumes may delay their ability to contact you within this timeframe.
  • If you have an appointment scheduled later than three business days from now, we encourage you to self-serve by logging into your NCARB Record and rescheduling existing appointments at no cost. We recommend rescheduling for late-May and into the months of June or July.
    • If you have an existing appointment with Prometric and do not reschedule on your own, you will receive instructions directly from Prometric to assist you in rescheduling your appointment at no cost once it is safe to resume testing.
  • Prometric currently expects to reopen test centers on April 16, 2020, pending additional developments in the Coronavirus outbreak.
  • If you are testing outside of the United States or Canada, please check the Prometric website to determine if your test center remains open.  

Rolling Clock Considerations
NCARB will be applying a 90-day rolling clock extension to all candidates as appropriate. This extension will be applied automatically as soon as possible.

For additional questions and concerns, please contact us or Prometric. Be aware that due to the high volume of requests, wait times may be longer than usual.

March 12: Testing Policy Update

In light of the ongoing COVID-19 outbreak, NCARB has adjusted our testing policies to protect your health and safety. Please make the safe choice for yourself and others to assist in minimizing the impact of the virus.

Rescheduling
Effective immediately and continuing through the end of April, all Architect Registration Examination® (ARE®) appointments can be rescheduled at no cost to you.

  • If you have an appointment within the reschedule period, Prometric is in the process of updating their system. You will be able to reschedule your appointment online at no cost after 4 p.m. on Friday, March 13—any applicable rescheduling fees will be waived.
  • If you have an appointment scheduled within the next four business days and have decided to not test, please contact us online at ncarb.org/contact and confirm that you will be a “no show” for your appointment. Within 24-72 hours, NCARB will provide you a seat credit so you can reschedule your appointment at no cost and automatically reset your exam eligibility after the scheduled appointment date.

Rolling Clock
If you have a division that will expire due to the rolling clock between now and the end of April 2020, please contact us to apply for a rolling clock extension.

Testing
If you choose to keep your appointment, be assured Prometric has fully reviewed all test center operations and continues to mitigate the risk of spread of the virus at their testing locations. Prometric procedures include regularly cleaning high-touch surfaces (test station keyboard keys, mouse, biometric touch chip device, etc.) and providing disposable wipes so that common surfaces can be wiped. In addition, all candidates can bring and will be permitted to wear medical masks and gloves while testing. Please note these items will be subject to visual inspection upon entry to the test center.

Prometric is continually evaluating test center closures on a case-by-case basis with a close eye on specific government actions, including closing local offices, public spaces, and university campuses, along with building closures where the test centers are located. In the event a test center is closed when you have a scheduled appointment, Prometric’s customer care team will reach out to you directly to reschedule your appointment.

All test center closures are posted on the Prometric website at www.prometric.com/closures.

Frequently Asked Questions

Has NCARB considered offering remote proctoring?
NCARB is exploring options that would allow testers more flexibility, including remote proctoring. However, these options require time to test and research. We will share more information as it becomes available. 

I'm frustrated by the delay to my testing progress. Why did NCARB and Prometric decide to extend the close of testing centers ?
We completely understand how frustrating our current circumstances are and the level of inconvenience test center closures have caused all ARE candidates. The Centers for Disease Control and Prevention (CDC) frequently issues updated guidance on measures to be taken to reduce the spread of the COVID-19 disease. Given this evolving guidance, Prometric determined it was necessary to extend test centers closures in the United States and Canada until April 30th. Prometric currently anticipates re-opening test centers effective May 1 at a significantly reduced operating capacity, pending any further developments in the COVID-19 outbreak.

I need a rolling clock extension because my division’s rolling clock will expire in May/June and I am concerned about scheduling due to COVID-19. What can NCARB do?
Effective March 17, NCARB automatically applied a 90-day extension to all passing ARE divisions that were valid as of March 1, 2020. Based on ongoing pandemic developments, NCARB is granting an additional six-month rolling clock extension to all passing ARE divisions that were valid as of March 1, 2020, as soon as administratively possible. You do not need to take any additional action to receive this extension. 

I received the update from NCARB about an additional six-month rolling clock extension for valid passing scores. My rolling clock expired on February 15th. What does that mean for me?
An additional six-month rolling clock extension will be automatically applied to all passing ARE scores that were valid as of March 1, 2020. People who have tested but have not passed any divisions or whose passing scores expired prior to March 1, 2020, will not be granted an extension because they do not have valid passing exam scores.

How soon will I see the rolling clock extension/free seat credit in my NCARB Record?
Due to the high volume of candidates, please be patient as we update your account. It may take an extended amount of time for seat credits to appear in your NCARB Record. Rolling clock extensions will be applied as soon as administratively possible, and you will receive a message in your NCARB record once complete.

I had canceled exams in March and April and my Record showed an “awaiting score” message that prevented me from rescheduling. How do I get that removed?
Due to the high volume of candidates, please be patient as we update your account. It may take an extended amount of time for us to administratively clear the message from your Record.  We recommend checking your Record daily for updates.

My rolling clock expires in November, but I am scheduled to take two exams in May, and I don’t want to go to the test center due to COVID-19. Can NCARB help me?
You can reschedule your May test appointments at no cost, and NCARB is granting a universal six-month extension (in addition to the previous 90-day extension) to all valid passing division scores. Please schedule future appointments for times this summer and into early fall to avoid further disruption.

We are also collaborating with regional authorities to comply with local directives and guidance as it relates to the evolving Coronavirus situation and its impact on domestic ARE 5.0 testing. We will continue to closely monitor the situation and update our candidates accordingly with any new developments.

I had a baby recently and I am postponing testing until after the Coronavirus pandemic dies down. Can I get an extension?
Absolutely! The 90-day and additional six-month univeral extensions for COVID-19 will be applied to your rolling clock automatically; in addition, normal extension rules apply. You are also eligible for NCARB's standard six-month rolling clock extension for the birth of a child. Please contact us so we can give you the related paperwork and walk you through the process of applying for an extension due to the birth or adoption of a child.

My exam is tomorrow, but the system won’t allow me to reschedule this close to my test date. I don’t want to risk catching or spreading the Coronavirus. What can I do?
Prometric test centers are closed through May 1, 2020. Your exam eligibility will be reset, and NCARB will apply a seat credit to your account allowing you to reschedule at no cost.  Due to the high volume of candidates, please be patient as we update your account. It may take an extended amount of time for us to administratively to update the Record to allow rescheduling.   We recommend checking your Record daily for updates.

I paid $80 to reschedule before NCARB decided to waive rescheduling fees. Can I get my fee back?
Unfortunately, we are unable to offer a direct refund of rescheduling fees paid prior to March 13, 2020. However, we can offer a discounted seat credit for your next exam. For example, if you paid $80 to reschedule; your next seat credit will be $155. Please contact us for assistance.

My exam is scheduled for May 15 but my state is on lock down until mid-June. Can I reschedule for free?
Yes, NCARB has waived rescheduling fees indefinitely. Please schedule future appointments for times this summer and into early fall to avoid further disruption.

My exam is scheduled for May 1, but I am not going due to COVID-19. Can I get a refund for the cost of the exam?
NCARB is not able to offer refunds for your seat credit; however, rescheduling fees have been waived indefinitely. Please log into your NCARB Record, navigate to the “Exams” tab, select “reschedule,” and reschedule the exam for the date of your choice. Please schedule future appointments for times this summer and into early fall to avoid further disruption.