What to Expect for an In-Person Appointment

We use Prometric to keep the ARE fair and secure. When testing at a physical test center, you should be ready to: 

  • Arrive at least 30 minutes early
  • Present a valid photo ID (the name on the ID must match the name your division is scheduled under, and the ID must include your signature) 
  • Have your picture taken 
  • Have your fingertip scanned  (this will no longer be required starting December 14, 2020)
  • Have any eyeglasses, jewelry, and/or other accessories inspected 
  • Be scanned by a metal detector or wand 
  • Leave your personal items outside the testing room  

For more details on this process, including a full list of accepted forms of ID, see the ARE 5.0 Guidelines. 

As a result of the COVID-19 pandemic, Prometric has instituted new policies and procedures to help ensure candidate and staff safety.  Please review this information on Prometric's website.

What to Expect for an Online Appointment

When testing via online proctoring, you should be ready to: 

  • Check in at least 30 minutes early (be sure to download the ProProctor app and troubleshoot any technical issues in advance)
  • Present a valid photo ID (the name on the ID must match the name your division is scheduled under, and the ID must include your signature) 
  • Have your picture taken 
  • Have any eyeglasses, jewelry, and/or other accessories inspected 
  • Present a 360-degree view of your testing area
  • Leave your personal items outside the secure, online-proctored area  

Read more details in the updated ARE 5.0 Guidelines, effective December 2020. 

Technical Difficulties 

If you see an error message or experience a computer problem while you’re taking the exam, let the test center staff or online proctor know immediately. Do not clear the error message. Raise your hand or use the ProProctor online tool, and Prometric staff will assist you. If the technical difficulties cannot be resolved quickly, your exam will be rescheduled at no cost.

Reporting Concerns

If you have any testing concerns after your appointment, be sure to file a report with the test center administrator/online proctor AND contact us immediately to let us know.  
 
You should NOT wait until you receive your test results to contact us. Concerns must be received within 15 days of your appointment date.

Testing Accommodations

Do you have a condition or situation that requires accommodations? NCARB is committed to ensuring the availability of reasonable accommodations by making feasible modifications to our examination procedures for candidates with documented conditions.

Accommodations must be approved prior to the scheduling of an exam appointment.

In order to protect exam security, maintain the validity of the exam, and meet the overall delivery capabilities of the ARE, there are limits to the accommodations that NCARB and Prometric are able to provide. Common examples of reasonable accommodations include additional breaks, extended testing time (up to 50 percent longer for ARE 5.0), and testing in a separate room within the test center. To ensure fairness to all candidates while remaining consistent with ADA principles, NCARB will not grant requests that will alter the measurement of the skills or knowledge that the ARE is intended to test or result in an undue burden on NCARB or Prometric. Please note: certain accommodations (such as a reader or sign language interpreter) are not available for online proctored appointments. 

Contact us to receive the testing accommodations request form.

You may provide documentation of past accommodations, if any, to support your request, and a specific diagnosis by an appropriately licensed professional that includes a description of the accommodations that are appropriate for your condition. Once you have been approved for testing accommodations, you will receive notification and instructions on how to make an appointment. While some appointments may be able to be scheduled through your NCARB Record, depending on the accommodation, it may be necessary to schedule by phone. DO NOT attempt to schedule any exam appointments until you receive written notification that accommodations have been approved. 

For a full list of pre-approved medical devices and other personal items you may take into the testing room, please read the ARE 5.0 Guidelines