Katrina is a native of Newport News, Virginia, and now lives in the Maryland area. Katrina joined NCARB in 2007 and has held several roles within the Customer Relations Department prior to her appointment as assistant vice president in 2019. She and her team currently support Member Boards, licensure candidates, and architects with validating credentials for licensure and managing customer support, all while focusing on service excellence.
Katrina has over 20 years of experience in the customer service arena and has held several leadership positions within the health and wellness industry. She received her Bachelor of Science from Old Dominion University in sport management, with a minor in marketing.