Michael J. Armstrong
Chief Executive Officer
Management Team
Our Washington, DC, office is staffed by over 90 employees divided into seven directorates. Meet the leadership behind our programs and initiatives.
Mary S. de Sousa
Chief Operating Officer
Guillermo Ortiz de Zárate
Chief Innovation & Information Officer
Roxanne Alston
Vice President, Customer Relations
Joshua C. Batkin
Vice President, Council Relations
Nefertari Carver
Assistant Vice President, Volunteer Engagement
Michelle Cohn
Assistant Vice President, Examination
Heather Coles
Assistant Vice President, Human Resources
Rouel de Guzman
Vice President, Information Systems
Robert Dickinson
Assistant Vice President, Finance
Harry M. Falconer, Jr.
Vice President, Experience + Education
Jeremy Fretts
Assistant Vice President, Experience + Education
Katrina Humphrey
Assistant Vice President, Customer Relations
Staci Mason
Assistant Vice President, Customer Relations
Andy McIntyre
Vice President, Marketing & Communications
Rachel Michaels
Assistant Vice President, Information Systems
Doug Morgan
Vice President, Administration
Joan Paros
Assistant Vice President, Examination
Amanda Pica
Assistant Vice President, Marketing & Communications
Martin Smith
Assistant Vice President, Experience + Education
Casandra Walker
Assistant Vice President, Customer Relations
Vanessa Williamson
Assistant Vice President, Administration
Marta Zaniewski
Assistant Vice President, External Engagement
Jared N. Zurn
Vice President, Examination
