Our Washington, DC, office is staffed by over 100 employees divided into seven departments. Meet the leadership behind our programs and initiatives.

Michael J. Armstrong
Chief Executive Officer

Mary S. de Sousa
Chief Operating Officer

Guillermo Ortiz de Zárate
Chief Innovation & Information Officer

Roxanne Alston
Vice President, Customer Relations

Joshua C. Batkin
Vice President, Council Relations

Nefertari Carver
Assistant Vice President, Volunteer Engagement

Michelle Cohn
Assistant Vice President, Examination

Heather Coles
Co-Director, Organizational Health

Rouel de Guzman
Vice President, Information Systems

Robert Dickinson
Assistant Vice President, Finance

Harry M. Falconer, Jr.
Vice President, Experience + Education

Jeremy Fretts
Assistant Vice President, Experience + Education

Katrina Humphrey
Assistant Vice President, Customer Relations

Parisa Ilchi-Bradley
Assistant Vice President, Product Management

Staci Mason
Assistant Vice President, Customer Relations

Andy McIntyre
Vice President, Marketing & Communications

Rachel Michaels
Co-Director, Organizational Health

Doug Morgan
Vice President, Administration

Joan Paros
Assistant Vice President, Examination

Amanda Pica
Assistant Vice President, Marketing & Communications

Christine Schubert
Co-Director, Organizational Health

Margot Simmons
Assistant Vice President, Human Resources

Martin Smith
Assistant Vice President, Experience + Education

Casandra Walker
Assistant Vice President, Customer Relations

Vanessa Williamson
Assistant Vice President, Administration

Jared N. Zurn
Vice President, Examination