Our Washington, DC, office is staffed by over 100 employees divided into seven departments. Meet the leadership behind our programs and initiatives.
Michael J. Armstrong
Chief Executive Officer
Mary S. de Sousa
Chief Operating Officer
Guillermo Ortiz de Zárate
Chief Innovation & Information Officer
Roxanne Alston
Vice President, Customer Relations
Joshua C. Batkin
Vice President, Council Relations
Nefertari Carver
Assistant Vice President, Volunteer Engagement
Michelle Cohn
Assistant Vice President, Examination
Heather Coles
Co-Director, Organizational Health
Rouel de Guzman
Vice President, Information Systems
Robert Dickinson
Assistant Vice President, Finance
Harry M. Falconer, Jr.
Vice President, Experience + Education
Jeremy Fretts
Assistant Vice President, Experience + Education
Katrina Humphrey
Assistant Vice President, Customer Relations
Staci Mason
Assistant Vice President, Customer Relations
Andy McIntyre
Vice President, Marketing & Communications
Rachel Michaels
Co-Director, Organizational Health
Doug Morgan
Vice President, Administration
Joan Paros
Assistant Vice President, Examination
Amanda Pica
Assistant Vice President, Marketing & Communications
Christine Schubert
Co-Director, Organizational Health
Martin Smith
Assistant Vice President, Experience + Education
Casandra Walker
Assistant Vice President, Customer Relations
Vanessa Williamson
Assistant Vice President, Administration
Marta Zaniewski
Assistant Vice President, External Engagement
Jared N. Zurn
Vice President, Examination
Parisa Ilchi-Bradley
Assistant Vice President, Product Management
