Michael J. Armstrong
Chief Executive Officer
Management Team
Our Washington, DC, office is staffed by over 90 employees divided into seven directorates. Meet the leadership behind our programs and initiatives.
Mary S. de Sousa
Chief Operating Officer
Guillermo Ortiz de Zárate
Chief Innovation & Information Officer
Roxanne Alston
Director, Customer Relations
Joshua C. Batkin
Director, Council Relations
Nefertari Carver
Assistant Director, Volunteer Engagement
Michelle Cohn
Assistant Director, Examination
Heather Coles
Assistant Director, Human Resources
Rouel de Guzman
Director, Information Systems
Robert Dickinson
Controller
Harry M. Falconer Jr.
Director, Experience + Education
Dametra Lewis
Assistant Director, Customer Relations
Andy McIntyre
Director, Marketing & Communications
Rachel Michaels
Assistant Director, Information Systems
Doug Morgan
Director, Administration
Joan Paros
Assistant Director, Examination Operations
Amanda Pica
Assistant Director, Marketing & Communications
Martin Smith
Assistant Director, Experience + Education
Casandra Walker
Assistant Director, Customer Relations
Vanessa Williamson
Assistant Director, Administration
Marta Zaniewski
Assistant Director, External Engagement
Jared N. Zurn
Director, Examination
